top of page

Our workshop
10, rue de zimmersheim
68400 Riedisheim, France
Tel: 06 72 81 12 74
Business hours
Tuesday - Friday: 10 a.m. - 6 p.m.
Saturday: 11 a.m. - 4 p.m.
Sunday: Closed
-
What is an FAQ section?An FAQ section can be used to quickly answer frequently asked questions about your business. For example, “Do you offer delivery?”, “What are your opening hours?”, “How can I book a service?”
-
Why are FAQs important?FAQs are a great way to help visitors quickly find answers to common questions about your business and create a better browsing experience on your site.
-
What does Alien Ant mean?Ants are the queens of eco-construction and the empresses of organization; on the other hand, we have never seen an ant surfing, skateboarding or even snowboarding...so these ants can only be extra-terrestrial!
-
Is it possible to use Alien Ant racks outdoors?Officially the answer is no! But it is always possible to varnish a raw rack (without finishing) with a marine-type polyurethane varnish (polluting by the way); service that we do not offer.
-
Why are your prices higher than those of your competitors?Our Racks are handcrafted in France, with high-end materials from the EU. And what's more, they're not really more expensive!
-
Where can I buy an Alien Ant rack?Directly from our website or from one of the partner points of sale listed on our site
-
How are your products eco-responsible?We use European wood from FSC forests, a VOC-free linseed oil-based finish and ultra minimalist packaging, we manufacture in France in our environmentally friendly workshop.
-
How can I be sure to choose the right rack for my equipment?Consult the compatibility list of our racks, this can be found in the additional information on each article page.
-
Do you ship worldwide?No, not at the moment, we limit ourselves to the European Union.
-
Why are some items regularly not in stock?Firstly due to current global events, the supply of raw materials has become complicated and irregular. Secondly, because we are still a young and small structure, the largest items are manufactured almost on demand, and I remind you that we manufacture ourselves in our workshop in France.
-
Why don't you offer free delivery?We accept that we do not offer free delivery and justify our approach as follows: all transport has a cost, whether it is the fuel or the carrier itself. We choose not to index the cost of "free delivery" in our prices, in order to offer you the lowest possible prices.
FAQ
bottom of page